Template note: This page is a template and should be reviewed before official launch.
Digital Product Nature
Immora Shop is intended for digital products and services. Digital items may be delivered electronically once checkout and delivery are enabled.
Refund Eligibility Placeholder
Refund eligibility should be defined before launch. It may depend on whether a product was delivered, whether it was used, and whether the issue can be verified.
Support-First Approach
If a customer has an issue, the preferred first step is to contact support so the problem can be reviewed and resolved where possible.
Cases Where Refunds May Not Apply
Refunds may not apply where a digital product has already been delivered and used, where incorrect information was provided by the customer, or where the request relates to misuse or prohibited activity.
Contact Method
Refund or support questions can be sent to [email protected]. Include the product name, order reference if available, and a clear description of the issue.